Refund policy

Wild Time Comics & Stories · Attleboro, Massachusetts

Short version: if the mistake is ours, we fix it free and fast. If the mistake is yours, tell us quickly and we will usually still catch it. What we cannot do is take back a printed book with somebody's name in it because the recipient turned out to prefer a different one.

Cancelling or changing an order

You have roughly 4 hours from placing an order to cancel it or correct a personalisation, free of charge. Email support@wildtimecomicsstories.com with your order number, or call (508) 761-9760 during store hours. Phone is faster.

After that window the file has gone to the printer and the book is being made. We will still try — sometimes we catch it — but we cannot promise it.

When we refund or replace, no questions asked

Within 30 days of delivery, we will reprint your book or refund you in full, whichever you prefer, if any of the following is true:

  • The book arrived damaged, or the packaging was damaged in transit.
  • Pages are misprinted, misaligned, missing, bound out of order, or the binding has failed.
  • The personalisation differs from the preview you approved at checkout — a name we typeset wrong, a dedication we dropped, the wrong cover option.
  • You received a different title or format from the one you ordered.
  • The parcel never arrived and the carrier cannot locate it.

Email us photographs of the problem and your order number. In almost every case we will not ask you to post the book back — we would rather you kept or recycled it than paid for return shipping on something we got wrong. Refunds are issued to the original payment method within 5 to 10 business days of approval.

When a personalised book cannot be returned

We do not accept change-of-mind returns on personalised books. This is not a preference, it is arithmetic: a book with one child's name printed through 24 pages has no second buyer. Once it is printed, that copy exists for one household.

That includes a name you spelled incorrectly, a name you later changed your mind about, and a book bought for a recipient who turned out to already own it.

If you made the typo

Tell us within the 4-hour window and we will fix it at no cost. If the book has already printed, we will reprint the corrected version at 50% of the original price. We cover the printing, you cover the paper and shipping. It is the fairest split we could find for a mistake neither of us can undo.

Items that are not personalised

Anything you buy from us that carries no personalisation — a stock comic, a graphic novel, a non-customised title — can be returned within 30 days of delivery for a full refund, provided it is unused, unread and in resalable condition with any original packaging. Return shipping on change-of-mind returns is at your cost. Contact us first for a return address.

Gifts

If a book was shipped directly to a recipient and there is a fault with it, either of you can contact us. We will refund the original payment method or send a replacement to the recipient, whichever suits. We will not disclose what was paid.

Late or missing refunds

If we have confirmed a refund and you have not seen it after 10 business days, check with your bank or card issuer first — posting times vary and are outside our control. If it still has not appeared, contact us with your order number and we will send you the transaction reference.

How to start a return or claim

  1. Email support@wildtimecomicsstories.com with your order number and, where relevant, photographs of the problem.
  2. We reply within one business day, usually the same day, confirming what happens next.
  3. We reprint, refund, or send return instructions — and tell you the timescale up front.

You can also raise it in person at 703 Washington St, Attleboro, MA 02703 during store hours, or through the form on our contact page.

Your statutory rights

Nothing in this policy limits any right you have under applicable United States federal or Massachusetts state consumer protection law. Where a legal right gives you more than this policy does, the legal right applies.

Delivery windows and shipping costs referred to above are set out in full on our shipping policy page.