Refund policy

1. Return window

Returns are accepted within 30 days of the delivery date.

The window runs from the day the carrier records delivery, not the day the order was placed. A request made after 30 days cannot be accepted.

2. Condition of returned items

An item must come back in the condition it arrived in, with its packaging.

Books that have been written in, torn or damaged after delivery cannot be returned. Personalization is not a bar to a return: a book made out to a named person comes back on the same terms as anything else sold here.

3. Who pays return shipping

Return shipping is paid by the customer, except where the item arrived faulty or was sent in error.

Where the fault is ours — a damaged book, the wrong title, a printing error, a name printed differently from the one submitted — we pay the return shipping, and there is nothing for you to arrange or claim back.

4. Restocking fees

There is no restocking fee on any return.

The amount refunded is the price paid for the returned item. Shipping paid on the original order is refunded only where the return is due to our error.

5. How to start a return

Email support@wildtimecomicsstories.com with your order number and the reason for the return.

You will be sent a return address and instructions. Do not post an item back before you have them, because an unannounced parcel cannot be matched to an order.

6. Refunds

A refund is issued to the original payment method within 5 business days of the returned item being received and checked.

Your bank or card issuer decides how long the money then takes to appear, and that period is outside our control.

7. Cancellations and changes

An order can be cancelled or changed while it is still in production, which is 2–4 business days from the order.

Orders placed before 1:00 PM Eastern Time begin production the same business day. Once a book has gone to print the order can no longer be changed, and the return terms above apply instead.